File 02 · AI with boundaries
Use AI where ambiguity exists
Before writing any code, decide which parts of a process should be deterministic, configurable, probabilistic or human-controlled.
Read the briefingA practical route from software engineer to the person who decides where AI belongs in a system, and where it does not.
Open the briefingRoute · 7 phases
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File 02 · AI with boundaries
Before writing any code, decide which parts of a process should be deterministic, configurable, probabilistic or human-controlled.
Read the briefingFile 03 · AI with boundaries
Routing Document AI output with field-level confidence, so the model never decides the outcome on its own.
Read the briefingFile 05 · Workflow and rules
Replacing hard-coded branches with versioned decision tables the business can read and change.
Read the briefing// Classified files
File 04 · AI with boundaries
Letting AI agents reason and act while workflows, permissions, approvals and auditability stay explicit.
File 06 · Workflow and rules
Append-only audit trails that let you replay and explain any case months later.
File 07 · Workflow and rules
Using BPMN and DMN so process and decision models outlive any single tool.
File 08 · Domain systems
Turning proposals and attachments into cases, so underwriting starts from structure instead of an inbox.
File 09 · Domain systems
AI extraction for freight documents, where a smudged container number becomes an exception, not a guess.
File 10 · Domain systems
Benefits, loans and leave as configuration, with payroll as the final step instead of a spreadsheet.
File 11 · Building products
What insurance, agent sales, documents, recruiting, AI operations, freight and HR benefits share, and what they do not.
File 12 · Building products
What an AI prototype needs before it can run a real business process.
File 13 · Building products
Lessons from 16+ years of moving from implementing software to designing systems, platforms and products.
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