Blog: field notes by Vipin Singh

Declassified

File 02 · AI with boundaries

Use AI where ambiguity exists

Before writing any code, decide which parts of a process should be deterministic, configurable, probabilistic or human-controlled.

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File 04 · AI with boundaries

Agents with boundaries

Letting AI agents reason and act while workflows, permissions, approvals and auditability stay explicit.

Intel preview
  1. What an agent may do on its own, and what it may only propose
  2. Permissions held in the workflow, not in the prompt
  3. Approval steps an agent cannot skip
  4. Auditing agent actions like those of any other user
  5. What happens when an agent is wrong or stuck
Classified

File 06 · Workflow and rules

Every decision leaves a record

Append-only audit trails that let you replay and explain any case months later.

Intel preview
  1. What to record: inputs, rule version, outcome and who approved
  2. Append-only events instead of overwritten status fields
  3. Replaying a case with the rule version that was live at the time
  4. Making the trail readable for auditors and support, not only engineers
Classified

File 07 · Workflow and rules

Open standards keep your process yours

Using BPMN and DMN so process and decision models outlive any single tool.

Intel preview
  1. How process models end up locked inside tools
  2. BPMN for the flow, DMN for the decisions
  3. Keeping models in version control next to the code
  4. Where the standards stop and custom code takes over
Classified

File 08 · Domain systems

Submitted, not emailed

Turning proposals and attachments into cases, so underwriting starts from structure instead of an inbox.

Intel preview
  1. What gets lost when a proposal travels as an email attachment
  2. Checks before submit: KYC, age limits, tele-medical
  3. Pricing with a rating engine while the agent configures the plan
  4. Creating the underwriting case at the moment of submission
Classified

File 09 · Domain systems

Every field carries a confidence

AI extraction for freight documents, where a smudged container number becomes an exception, not a guess.

Intel preview
  1. Bills of lading, and why they are hard to read reliably
  2. Confidence on every field, and what flows straight into the shipment
  3. Exceptions as work for a person
  4. Filing the document in the DMS, linked to its shipment
Classified

File 10 · Domain systems

Eligibility is a rule, not an email

Benefits, loans and leave as configuration, with payroll as the final step instead of a spreadsheet.

Intel preview
  1. Eligibility checks: service length, EMI-to-pay ratio, active loans
  2. The approval chain: manager, HR, then finance
  3. Handing the EMI to payroll automatically
  4. Changing a policy without a software release
Classified

File 11 · Building products

One workflow core, seven applications

What insurance, agent sales, documents, recruiting, AI operations, freight and HR benefits share, and what they do not.

Intel preview
  1. The shared core: state, rules, approvals and an audit trail
  2. What each application adds on top
  3. When to extract a platform from projects, and when it is too early
  4. Keeping seven products consistent without slowing any of them down
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File 12 · Building products

Production over demos

What an AI prototype needs before it can run a real business process.

Intel preview
  1. Security and access control from the first version
  2. Observability: tracing and logs you can act on
  3. Failure handling and safe retries
  4. Deployment, and operational ownership after launch
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File 13 · Building products

From projects to platforms

Lessons from 16+ years of moving from implementing software to designing systems, platforms and products.

Intel preview
  1. From enterprise engineering to architecture
  2. What 7+ years in insurance teach about deep domain systems
  3. Spotting the reusable idea inside client work
  4. Working as an independent technology builder

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